The most common problem viewing our virtual tours is that you do not have Java installed in your computer, or a very old version. You can download Java at www.java.com.  This problem is especially common in new computers.

Another common problem viewing our virtual tours is that you have a pop up blocker turned on,  some pop up blockers can interfere with the proper operation of our virtual tours.  To disable most pop up blockers go to Tools in the menu bar of your browser, click "pop up blocker", then click" turn off pop up blocker"

Another cause could be that your internet security settings are set to high.  For the best browsing experience while still maintaining adequate protection, your security settings should be set to medium.  Follow the instructions below to change your security settings.

1. In Internet Explorer click on Tools at the top of your browser
2. Select Internet Options
3. On the Internet Options dialogue box select the Security tab
4. Select Internet, under the Web content zone at the top of the dialogue box
5. Click the Default Level button which should change your security level to Medium

Another cause for problems viewing our virtual tours could be that your Java compiler is disabled, to check your java compiler settings follow the instructions below

1. In Internet Explorer click on Tools at the top of your browser
2. Select Internet Option
3. In the Internet Options dialogue box select the Advanced tab at the top.
4. Scroll down about halfway to Microsoft VM, and make sure the JIT compiler for virtual machine enabled check box is selected.

You should now be able to view our virtual tour, if this did not correct the problems you are experiencing please contact us at support@v360re.com 

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